Happy Birthday Mum & Happy Merdeka Day!

Happy birthday mum! Today, every year I think of you and wish I was there to celebrate your birthday, unfortunately, I have been unable to for the last few years, but I never fail to wish you. It's Chui San first year not able to celebrate this special event with you, but one thing for sure we think of your unconditional love for us through out the years, and today it's the day you were brought to the world by god, and without you, we won't be here. I hope today will be the best day, enjoy every minute and make the best out of it. We miss you!

Happy Merdeka Day to everyone back in Malaysia. 50 years if independence, proud of it :)

Yen

HAPPY BIRTHDAY PEI SAN!

Happy Birthday my dear friend! I guess I never fail to wish you every year and, thanks for being there for me when I needed you the most. I am looking forward to spend time with you when I get back in Nov :) I hope today, will be the day you feel special, pampered and treasured by your love ones! Also, have a blast at Jacky Cheung concert :)

Spring is here!

SPRING IS FINALLY HERE!

The whole week is sunny! How good can this get? Love it.............

Colours, sandals, skirts, light jackets, dresses...

Flowers....

Sunny...

-------@

Yen wants......

I felt like I have work 2 weeks in a row non stop, feeling exhausted, mentally and physically. My feet are sore, my legs are numb, my hair is in a mess, and I feel I don't have a life. Everyday, I am looking forward to 10Th Nov, the day I am flying back to Malaysia for my best friend's wedding, have a break from Gucci, eat, shop, have a get-together-session with my good friends, travelling with my family and most importantly, to rest my feet! I don't get a chance to apply for annual leave end of the year, where everyone gets to travel for Xmas and Chinese New Year, while I am stuck at work, and working my ass off during the festive season. This year is different, is something I had planned since last year, and Gucci being so kind to approve my leave, so let's say I am going to make the best out of it. I just got back from Malaysia end of Feb this year and now I am going back for the second time in Nov :)

I have booked my air ticket, cost me $1080, but then Lin Min is sponsoring half of it, lucky me! I have to start hunting for a bride's maid dress, get my hair trim, dye and perm, shop for a pair of evening sandal, and a clutch. I have so much to do yet so little time and money! I am waiting for my tax return and also I have managed to earn $200 on Sunday at work for fraud credit card. Woooooo! All these go to my credit card debts!

I need to:

• Perm my hair, mid Sept, I need my hair to grow longer for a nice effect.
• Pay my air ticket by end of this week with cash! Bloody credit card charges a 2% interest DONE
• Pedicure, ugly toes and nails! DONE
• Hunt for dresses
• Celebrate Christine's Birthday in Sept
• Tulip farm in Oct

Cheers

Yen :)

Incompetent customer service

What has happen to the world of customer service, where have all the courtesy and politeness go, and why do we get shit attitudes and yet, why do we still buy their brands? The retail industry is so simple yet so difficult to work in, having the most minimum wage, having t0 work the weekends, public holidays and no annual leaves during Xmas period. Is this a job that does not need the brains, but just the looks, the blonds and the pretenders. Yes, I am talking about sale persons, working in stores, who thinks they know everything about customer service. I am a sales person too, but I am a person, who knows how to give the best customer service, coming from Gucci, they expect nothing but the best. Why is it so hard to get some decent service around, when myself can provide a good one, but yet some of them out there, are just acting like a BITCH.

I am sure you all can guess I had experienced a bad customer service experience that was full of accusations, embarrassments and so called for being rude, when the sales person was being rude, she forgot to look at herself in the mirror the way she talked. A brand so well known in Australia, but yet have such low quality sales person to provide good customer service, and yet they think all customers come in just for the designs, they are so wrong. I think I have already told 10 people about this incident, words of mouth is such a strong media to spread the news and gossips, and yes I am talking about Bettina Liano. She shops in Gucci with her sister, expecting the best service from us, but yet her staff in Little Collins St Store can't do a good job in providing superior customer service.

Basically, I was really upset, but I have learn to complain as a customer in the most appropriate way, through email and normal postage, and I want them to know that, to survive in the retail industry, you need to have good service towards your customers, although they might buy the cheapest thing in the store, they are still a customer that has the power to be right at all times.

Recently, I have been experiencing bad services, from my agents, and as well, the body corporate. I am dissapointed with the Aussies, they think they have the brains, but they are the laziest person in their country. I will not let the Aussies look down on the Asians. I will stand up for myself.