Incompetent customer service

What has happen to the world of customer service, where have all the courtesy and politeness go, and why do we get shit attitudes and yet, why do we still buy their brands? The retail industry is so simple yet so difficult to work in, having the most minimum wage, having t0 work the weekends, public holidays and no annual leaves during Xmas period. Is this a job that does not need the brains, but just the looks, the blonds and the pretenders. Yes, I am talking about sale persons, working in stores, who thinks they know everything about customer service. I am a sales person too, but I am a person, who knows how to give the best customer service, coming from Gucci, they expect nothing but the best. Why is it so hard to get some decent service around, when myself can provide a good one, but yet some of them out there, are just acting like a BITCH.

I am sure you all can guess I had experienced a bad customer service experience that was full of accusations, embarrassments and so called for being rude, when the sales person was being rude, she forgot to look at herself in the mirror the way she talked. A brand so well known in Australia, but yet have such low quality sales person to provide good customer service, and yet they think all customers come in just for the designs, they are so wrong. I think I have already told 10 people about this incident, words of mouth is such a strong media to spread the news and gossips, and yes I am talking about Bettina Liano. She shops in Gucci with her sister, expecting the best service from us, but yet her staff in Little Collins St Store can't do a good job in providing superior customer service.

Basically, I was really upset, but I have learn to complain as a customer in the most appropriate way, through email and normal postage, and I want them to know that, to survive in the retail industry, you need to have good service towards your customers, although they might buy the cheapest thing in the store, they are still a customer that has the power to be right at all times.

Recently, I have been experiencing bad services, from my agents, and as well, the body corporate. I am dissapointed with the Aussies, they think they have the brains, but they are the laziest person in their country. I will not let the Aussies look down on the Asians. I will stand up for myself.