Happy Birthday Mum & Happy Merdeka Day!

Happy birthday mum! Today, every year I think of you and wish I was there to celebrate your birthday, unfortunately, I have been unable to for the last few years, but I never fail to wish you. It's Chui San first year not able to celebrate this special event with you, but one thing for sure we think of your unconditional love for us through out the years, and today it's the day you were brought to the world by god, and without you, we won't be here. I hope today will be the best day, enjoy every minute and make the best out of it. We miss you!

Happy Merdeka Day to everyone back in Malaysia. 50 years if independence, proud of it :)

Yen

HAPPY BIRTHDAY PEI SAN!

Happy Birthday my dear friend! I guess I never fail to wish you every year and, thanks for being there for me when I needed you the most. I am looking forward to spend time with you when I get back in Nov :) I hope today, will be the day you feel special, pampered and treasured by your love ones! Also, have a blast at Jacky Cheung concert :)

Spring is here!

SPRING IS FINALLY HERE!

The whole week is sunny! How good can this get? Love it.............

Colours, sandals, skirts, light jackets, dresses...

Flowers....

Sunny...

-------@

Yen wants......

I felt like I have work 2 weeks in a row non stop, feeling exhausted, mentally and physically. My feet are sore, my legs are numb, my hair is in a mess, and I feel I don't have a life. Everyday, I am looking forward to 10Th Nov, the day I am flying back to Malaysia for my best friend's wedding, have a break from Gucci, eat, shop, have a get-together-session with my good friends, travelling with my family and most importantly, to rest my feet! I don't get a chance to apply for annual leave end of the year, where everyone gets to travel for Xmas and Chinese New Year, while I am stuck at work, and working my ass off during the festive season. This year is different, is something I had planned since last year, and Gucci being so kind to approve my leave, so let's say I am going to make the best out of it. I just got back from Malaysia end of Feb this year and now I am going back for the second time in Nov :)

I have booked my air ticket, cost me $1080, but then Lin Min is sponsoring half of it, lucky me! I have to start hunting for a bride's maid dress, get my hair trim, dye and perm, shop for a pair of evening sandal, and a clutch. I have so much to do yet so little time and money! I am waiting for my tax return and also I have managed to earn $200 on Sunday at work for fraud credit card. Woooooo! All these go to my credit card debts!

I need to:

• Perm my hair, mid Sept, I need my hair to grow longer for a nice effect.
• Pay my air ticket by end of this week with cash! Bloody credit card charges a 2% interest DONE
• Pedicure, ugly toes and nails! DONE
• Hunt for dresses
• Celebrate Christine's Birthday in Sept
• Tulip farm in Oct

Cheers

Yen :)

Incompetent customer service

What has happen to the world of customer service, where have all the courtesy and politeness go, and why do we get shit attitudes and yet, why do we still buy their brands? The retail industry is so simple yet so difficult to work in, having the most minimum wage, having t0 work the weekends, public holidays and no annual leaves during Xmas period. Is this a job that does not need the brains, but just the looks, the blonds and the pretenders. Yes, I am talking about sale persons, working in stores, who thinks they know everything about customer service. I am a sales person too, but I am a person, who knows how to give the best customer service, coming from Gucci, they expect nothing but the best. Why is it so hard to get some decent service around, when myself can provide a good one, but yet some of them out there, are just acting like a BITCH.

I am sure you all can guess I had experienced a bad customer service experience that was full of accusations, embarrassments and so called for being rude, when the sales person was being rude, she forgot to look at herself in the mirror the way she talked. A brand so well known in Australia, but yet have such low quality sales person to provide good customer service, and yet they think all customers come in just for the designs, they are so wrong. I think I have already told 10 people about this incident, words of mouth is such a strong media to spread the news and gossips, and yes I am talking about Bettina Liano. She shops in Gucci with her sister, expecting the best service from us, but yet her staff in Little Collins St Store can't do a good job in providing superior customer service.

Basically, I was really upset, but I have learn to complain as a customer in the most appropriate way, through email and normal postage, and I want them to know that, to survive in the retail industry, you need to have good service towards your customers, although they might buy the cheapest thing in the store, they are still a customer that has the power to be right at all times.

Recently, I have been experiencing bad services, from my agents, and as well, the body corporate. I am dissapointed with the Aussies, they think they have the brains, but they are the laziest person in their country. I will not let the Aussies look down on the Asians. I will stand up for myself.

The good old times

The cheeky Me, Albert and Ah Peng, back in 2004 CNY.

Elaine Choong, her favourite Japanese place, Hanabishi, she left for Malaysia in July, 2006

Yen and Novel, he left for Indonesia in January, 2006

Good friends remain

Albert, my good old buddy, left for Hong Kong Nov, 2006

Yen and Jacquie, we got closer since last year, she left for Hong Kong March, 2007

St Leonard's trip last Nov, the last trip we had together for Albert's farewell

Albert and April, may you both be strong

Summer 2006, sadly the group is no longer attached

From left: Jacquie, Yen, April and Michelle


Phillip and Albert, both in Hong Kong now, having the time of their life, miss you guys!

There are a few songs in my play list that reminds me of the past, actually, good old times, friends whom you
meet along the way, most of us parted, we all lead different lives now, and sometimes I wonder what are they doing now. Are they happy? Do they still remember the times we shared, the laughter we created, the bond we tied? It's easier to lose someone close as compared to creating that friendship, it takes time to create the bond, but it can take seconds to lose contact, or is it because no one is willing to put effort in.

I admit sometimes I do tend to sway away, and forgets that one person still exist, and when I realised that we once shared a bond, I feel upset that the older we get, our circle of friends are smaller. The songs and pictures refresh my memories, I have flash backs of good times, times when I had so many friends to hang out with, times when you look forward to see your friends when you go to Uni, times when you don't have so much burden and commitments.

I am not saying that my life now is not as good as before, I guess we all go through a different phase in life, we work 5 days a week total up to 38 hours, spending half of our life earning money to support ourselves. We have partners now to look after, hoping for a future, and we probably having the same routine everyday, it's not sad, but it's life. I am choosy with friends, I tend to pick ones that I can get along with, or have something in common, but somehow those close ones tend to grow apart, and it takes two to maintain the bond.

I miss them.

I miss each and everyone of you. I hope one day we all can catch up like old times, but deep down, I know
things will always be different.

GARDASIL

Today my actual day off, technically I had 2 days off in a row, my manager rang me yesterday telling me I did not need to come in for work, since I am starting at 1.30 pm, and I can take the rest of the day off Weeeeeeeeee...It's a bonus for me :) It felt like winning the tatts!

Anyway, I went out for lunch with Evelyn and ended up buying a pair of Bettina Liano jeans, and realised that I have overspent on my credit card this month. I had two of my closest friends' birthday, shouted dinner and bought pressies, including shopping spree on myself, had make me in debt! I am not going to get pay till mid next Wednesday, and worst of all, my Optus land line bill just came and having to subsidise $100, some stupid new rules about paying the 3 months rental fee in advance..bah! I promise I will spend less next month, actually I need to budget, I feel so not myself. I have rent, bills, Medibank, life insurance, grocery expenses, life is getting tougher each day.

Today, I took my Gardasil Vaccine from the GP, a type of vaccine to prevent cervical cancer, and it's a three course to be completed within 6 months. The government now is providing it free from women aged from 18-26 till mid of next year. I am consider really lucky, but then it's part of paying my medicare levy every year through my tax, so might as well make use of the benefits. My left arm now feels a little numb, and having stomach cramps due to my menstrual. I think it's pretty much a rest day for me today :)

Alright, the computer is making some weird sound for now, I better restart the computer now. Till then, will update soon.

Yen